Returns Policy

We know that you will be pleased with your purchases from Egodesign.co.za. However, there may be occasions when you will need to return items to us. Here's the how, what, when and why's of returns:

Unwanted Purchases

If you have simply changed your mind about any item ordered and you wish to return it, then in line with the Distance Selling Regulations you can do so provided you inform us of your decision within 7 working days of receipt. You have the full right to return an unwanted item, at your cost, subject to terms and conditions (Information page).

Distance Selling Regulations

Functional components may only be returned when ALL of the following conditions are met:

The product is returned within 7 days from date of invoice. If you'd like to return the order after 7 days you are welcome to contact us and we will get back to you with the options available.

The item must not be used and must be ´as new´ when returned to us. The product is returned unopened and without damage to the packaging/seals.

There might be a Handling fee if the return is accepted.

Software cannot be returned/exchanged at all under any circumstances. This is due to international licensing conventions used in these products.

Consumables cannot be returned/exchanged, even if the package is still sealed. This is because consumables are prone to degradation if not cared for properly.

Opened products still in working order will not be refunded under any circumstances. Unopened products will be considered for full refund/credit excluding delivery only if the packaging or seals have not been damaged. Please check the product for damage before accepting and signing for it. Check the product specifications and whether or not it satisfies your specific requirements before you purchase.

Please take care during component assembly. Physical damage of any kind such as broken clips or bent pins are not covered by warranty, are non-returnable and non-refundable. If components are received damaged please do not sign for the parcel on delivery as DOA applies and it will need to be returned.

Ego Design cannot be held responsible for incorrect purchase decisions. Please ask a friendly sales person if you are unsure about something.

My order arrived broken, what do I do?

DOA (dead on arrival) is unfortunate. Please notify us immediately. We will collect the product at our expense and either replace, refund or repair the item, depending on the circumstance.

If your product has been damaged en-route, the same rules apply. Please contact us ASAP.

You can do so by:

• Emailing us at sales@egodesign.co.za
• Calling us on +27 43 748 2819
• Leaving a message. We will do our best to resolve this as quickly as possible.

As soon as we have collected and received the item and it has been tested to confirm the fault, the product will either be repaired and returned or a replacement will be sent (dependent on the manufacturer’s policy) or you will receive a full refund or credit.

Faulty Goods Must Be Declared Within 48-hours. Please note you only have 2 working days to log a DOA case. Thereafter manufacturer warranty applies.

Items should be returned in their original packaging complete with all accessories and documentation. In the case of a full refund, payment will be made to you via your original payment method (excluding any transaction fees). We test returned items, and if a returned item is found not to be faulty by our technicians we will return the item to you. In this instance you will be liable for the collection and return charges.

We advise you to double and triple check that the product is indeed faulty as any costs incurred on returning a product that is fault-free will be for your account.

What happens if the product I have bought is faulty?

If any of your purchases develop a fault then provided your item is within its warranty period, you are entitled to a warranty repair. In some cases, manufacturers provide a specialist full on-site service and/or telephone help facilities for your convenience, which we recommend you use in order to correct the fault quickly.

If a product is faulty, please contact us ASAP and we will assist you. You can do so by email (sales@egodesign.co.za) or by calling us on +27 43 748 2819. You can also leave us a voice message. We will do our best to get the process going as soon as possible and assist you with the warranty.

We are not the manufacturer of the products that we sell. We will endeavour to transfer to you the benefit of any warranty or guarantee given to us in relation to the products from the manufacturer.

Warranty Policy (faulty products)

All products are covered by the manufacturer’s original warranty, which is normally 1 to 3 years from the date of invoice. Please check the warranty period with a salesperson before purchase.

Orders collected by us within a 7 working day period will incur a collection and delivery fee if the product turns out NOT to be faulty or the warranty was voided due to damage. Check the warranty validity with a sales person before shipping a faulty product to us.

Any kind of physical damage as well as lightning damage will not be covered by the warranty. Definition of physical damage: Physical harm that impairs the value, usefulness, or normal function of something. Any part or component that has been physically broken/scratched/bent/dropped/removed that could not have happened by itself. Accidental damage is also physical damage.

Should you have a product that has failed during the warranty period, please contact us to begin the RMA process.

Data recovery is not covered by any warranty - please ensure important data is backed up as hard drives and other storage devices can and do fail. Ego Design cannot be held responsible for data-loss due to hardware failure.

Software failure/faults are not covered by any warranty. Software troubleshooting will be charged at our current hourly labour rate.

Products still under warranty and found faulty will be replaced/repaired depending on manufacturer warranty. This process normally takes between 1 and 4 weeks. If a product is discontinued or out of stock, it will be credited against the product's original purchase price (excluding delivery and any transaction fees).

You sent me the wrong stuff, what do I do?

If you received your order and it wasn't what you ordered, please contact us within 7 working days. After 7 working days you forfeit any possibility for an exchange or refund. Refer to Distance Selling Regulations (above) for more information. You can contact us by email (sales@egodesign.co.za), calling us on +27 43 748 2819 or leaving a message. We will do our best to rectify our mistake with quick succession and sincerely apologise for the inconvenience.

Privacy Policy

This privacy policy sets out how Egodesign.co.za uses and protects any information that you give us when you use this website. Egodesign.co.za is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Egodesign.co.za may change this policy from time to time by updating this page. You should check this page regularly to ensure that you are happy with any changes.

What we collect

We may collect the following information:

• Name
• Contact information including email address
• Demographic information such as postcode, preferences and interests
• Other information relevant to customer surveys and/or offers
• For the exhaustive list of cookies we collect see the List of cookies we collect section below.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• We may also use your information to contact you for market research purposes. We may contact you by email or telephone. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site you should note that we do not have any control over that website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites as they are not governed by our privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.

• If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at sales@egodesign.co.za.

• We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

• You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Ego Design, Shop 13H, Beacon Bay Crossing, Beacon Bay, East London, 5241.

• If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE NAME

CART
CATEGORY_INFO
COMPARE
CURRENCY
CUSTOMER
CUSTOMER_AUTH
CUSTOMER_INFO
CUSTOMER_SEGMENT_IDS
EXTERNAL_NO_CACHE
FRONTEND
GUEST-VIEW
LAST_CATEGORY
LAST_PRODUCT
NEWMESSAGE
NO_CACHE
PERSISTENT_SHOPPING_CART
POLL
POLLN
RECENTLYCOMPARED
STF
STORE
USER_ALLOWED_SAVE_COOKIE
VIEWED_PRODUCT_IDS
WISHLIST
WISHLIST_CNT
COOKIE DESCRIPTION

The association with your shopping cart
Stores the category info on the page, which allows pages to display quicker
The items that you have in the Compare Products list
Your preferred currency
An encrypted version of your customer id with the store
An indicator if you are currently logged into the store
An encrypted version of the customer group you belong to
Stores the Customer Segment ID
A flag which indicates whether caching is disabled or not
Your session ID on the server
Allows guests to edit their orders
The last category you visited
The most recent product you have viewed
Indicates whether a new message has been received
Indicates whether it is allowed to use cache
A link to information about your cart and viewing history if you have asked the site
The ID of any polls you have recently voted in
Information on what polls you have voted on
The items that you have recently compared
Information on products you have emailed to friends
The store view or language you have selected
Indicates whether a customer allows the use of cookies
The products that you have recently viewed
An encrypted list of products added to your Wishlist
The number of items in your Wishlist
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