Frequently Asked Questions
This is where you will find most answers. If there should still be any questions left, don't hesitate to contact us.

General

Do I need to sign up for your services?

If you're just looking for a once-off design, website or print, feel free to place your order with us. We work with most clients on an 'as-needed' basis, no matter the scale of the project. No signups necessary. We do however work on a retainer basis with certain long term clients and are happy to accommodate you so too.

How do I receive my design files?

Smaller artwork files are emailed direct to you and backups are uploaded to permanent cloud storage (DropBox/Google Drive) where you will always have user access from any location. Larger files (+100mb) may need to be saved to your USB/external drive. File formats can range from PDF to vector to hi-res JPGs, depending on your requirements.

I have a brand, but I just need to update it. Do you offer that service?

Updating a brand is one of our core services. We can help you realign your market positioning and build on your previous foundation. It'll take some careful research and conceptualisation but we can guarantee a strong end product that will be well received by your audience. Be sure to check out our Portfolio page for some samples of our work.

How does it work when it comes to design revisions?

The standard working format is that we quote you a set amount based on the design brief and the estimated hours involved. We have a set pricing structure that we follow. If you're not quite happy with the end design we can accommodate minor tweaks at no cost, though larger changes will need to be billed for. The point is that it's up to us to give you the best product and it's up to you to give us the most clear and comprehensive design brief.

I'm happy with the designs. Can you help with the printing/fabrication/installation?

Yes, we offer full support for all your business card, flyer and other business printing needs. You should have an idea of the quantities required so be sure to contact us for comprehensive pricing. When it comes to signage, tradeshow and display installations, our team works with reputable suppliers to deliver full turnkey solutions from design through to execution.

Web & App

What kind of hosting packages do you offer?

We offer email, website and app hosting. These are broken down into various packages according to server disk space, bandwidth, number of email accounts, number of SQL databases and a variety of other parameters. Be sure to enquire with us direct for a full breakdown of package pricing and other important information.

I have a registered domain and wish to stay with my host. Can you help with just the site?

In principle this is doable but from experience there are a myriad of web language compatibility issues that arise. It's better to initiate a domain transfer over to our servers because they're optimised for the type of web development work that we do. It also affords us direct access and control, allowing us to offer you quick and easy support without liaising through a third party.

Do you offer website maintenance?

Any websites that you do with us are automatically updated and optimised as the updates become available. Your hosting is also secured (SSL) by default as part of a premium service offered to all our clients. For all other regular changes to the actual content of your site we offer a standard hourly rate. This will be covered in the initial quotation so be sure to contact us direct for all the information.

I want to transfer my domain but I'm worried about issues with my emails. How will you do this?

Domain transfers can be quick and painless if all the preparations are in place. That means you've backed up all your existing emails, contacts, calendar entries etc., the current host is on board and ready, and we have all the information necessary to get your emails back up and running. The transfer itself takes roughly one or two days, and roughly a week to reflect on the central domain registry.

I have a great idea for an app but not sure where to start. Can you help?

Of course we can. App development is one of the fastest growing industries right now and we'd be left behind if we didn't offer it to our clients. We work with a custom app developer tool to create a limitless variety of innovative apps with any specialised functionality you may need. It's an ongoing process that takes many man-hours, research and expertise in UI/UX, so you're going to need to be very clear on what you want. Be sure to have your targets, marketing plan, budget and time frame worked out.

Store

What made you decide to combine a store with a design studio?

The products we have on sale are there to accommodate the regular day-to-day shoppers that frequent the Beacon Bay Crossing complex. This retail aspect is also featured here on our on-line Shop. While it does add value to our business, our core work will always be the brand, digital and advertising services that we offer to our clients.

I'm seeing your store for the first time. How can I trust the quality of your products?

We source from reputable distributors in Johannesburg, Cape Town and Port Elizabeth. All our products are carefully selected since we're looking for the kind of quality and aesthetics that will match with our store identity. We wouldn't have it any other way. You'll find a range of high-end phone, tablet and laptop covers, sleeves and carry bags, screen protectors, connectivity cables and more. All products come with a manufacturer warranty and are covered by a money-back return policy.

What is your return policy?

We will gladly accommodate your item return provided that the terms and conditions for a return are met. We have a full set of policies in place for this, along with factory defects and incorrect deliveries made. For a complete listing of these policies, please visit our Legal page.

How secure are your online payment facilities?

We are verified with PayFast, one of South Africa's leading payment gateways. The system monitors all transactions to prevent any instances of credit card fraud and makes use of 3D Secure, which requires you to enter a One Time Password (OTP) sent to your mobile phone or email account to complete the payment. We also encourage buyers to transact through Standard / Instant EFT as a preferred payment method. Our site is further secured by SSL (Secure Sockets Layer) to ensure your account information stays absolutely safe.

How do I place a new order?

1. Click the "Add to Cart" button on the product page or at the bottom of each product.

2. Once the item(s) is in your cart, click on "Checkout" in the "Shop" submenu. If you are shopping with us for the first time you have the option of registering an account with us. This is optional. Please fill in all your relevant contact and delivery details.

3. At the bottom of the Checkout page select your payment method. Select "Standard EFT" if you will be paying via EFT with your own online banking channel (you will need to send your proof of payment to sales@egodesign.co.za). Alternatively, select "Instant EFT / Credit & Cheque Card via PayFast" if you would like your EFT to be processed immediately without the need for proof of payment, or if you will be using a Credit or Cheque Card.

4. Click "Place Order". If you have opted for the Standard EFT payment option, you will be directed to a confirmation page that lists our bank details and other important information related to the sale. If you have opted to use PayFast (whether for Instant EFT or Credit & Cheque Card), you will be redirected to the PayFast payment gateway. You may safely and securely submit your details and veryify the transaction with your One Time Password (OTP). For more on payment methods please see Payment Options.

5. Once your order has been processed you will be returned to the website.

6. We will receive your order and prepare it for delivery. Orders are processed each day before 1pm. All orders after 1pm will be processed the next working day.

7. A confirmation of your order will be sent to the email address you provided.

8. Once we have received your payment you will be notified to come and collect or, in the case of a couriered purchase, you will be sent a tracking number and your order will be dispatched to the delivery address provided.

9. For all courier deliveries, you will need to sign for your item(s) to confirm you've received them in good order.

I placed a new order and paid, what now?

All orders with confirmed payments are processed before 1pm every weekday. Due to fraudulent EFT Proof of Payments and Credit Cards flooding the online market, we only process orders when the payment reflects before 1pm every weekday. We sincerely apologise for any delays caused, these measures are only for your and our safety. You can ask our sales team by phone or email for more information.

How do I receive my online purchased goods?

Your online purchases are processed and sent direct to your doorstep via courier. Delivery usually takes 3-5 working days for all major cities in South Africa and 5-10 working days for outlying areas. A tracking number will be sent to you to monitor the delivery status of your purchased goods and you will be required to sign off upon receipt thereof. Be sure to keep this proof with you should you wish to return the purchased goods.

How do I track my order?

We will email you your parcel's tracking information the first working day after we send it or as soon as we have received it. Your order will be sent with one of our trusted couriers, including but not limited to Courier IT, PostNet, M4 Couriers or Bigfoot Express. The contact details of the courier will also be included in the tracking email. If you have any problems with tracking your parcel please contact us and we will gladly assist you.

What happens if you send me the wrong things?

If we have delivered the wrong product, a faulty product, or if you received your order and it was not in one piece please contact us immediately and we will do our best to resolve it as quickly as possible.

Contact us

  • Phone
    +27 43 748 2819
  • Email
    info@egodesign.co.za
  • Address
    Shop 13H
    Beacon Bay Crossing
    Beacon Bay
    East London
    5241
Ego Design
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